We're here to help. Chitravala's support works through in-app Help, email and WhatsApp during Indian business hours.
Business & Support Details
| Platform | Chitravala (chitravala.com) |
|---|---|
| Operated By | Amazia Technologies (OPC) Private Limited |
| Registered Address | 180, Gurgaon, Haryana, India – 122018 |
| Support Email | support@chitravala.com |
| Customer Care Number | +91 92050 27129 |
| Support Hours | Monday – Saturday · 10:00 AM – 7:00 PM IST |
| Response Time | 24–48 business hours |
What We Help With
- Making invites, greetings, videos and voice notes, and editing the text on them
- A creation that failed, got stuck or looks wrong
- Coins — signup and daily coins, coin history and automatic refunds
- Plans, coin packs, payments and invoices (once payments launch)
- Signing in with Google and account access
- Sharing, share links and the Explore gallery
- Photo consent, "my face" reference photos and removing a photo
- Reporting a creation that uses your photo or likeness without consent
- Privacy, downloading your data and deleting your account
- Language and voice questions
- Feedback, feature requests and partnership enquiries
Grievance Redressal (as required by IT Rules 2021)
In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Chitravala has appointed a Grievance Officer to address user complaints about personal data, content (including synthetic or AI-generated content that uses your likeness) or service issues.
| Designation | Grievance Officer, Amazia Technologies (OPC) Private Limited |
|---|---|
| grievance@chitravala.com | |
| Phone | +91 92050 27129 |
| Address | 180, Gurgaon, Haryana, India – 122018 |
| Acknowledgement Timeline | Within 24 hours of receipt |
| Resolution Timeline | Within 15 working days (as mandated by IT Rules 2021) |
Complaints about content that shows a person in a sexual or intimate way, or impersonates them, are acted on as a priority and normally removed within 24 hours.
If your complaint concerns personal data handling and is not resolved within 15 days, you may escalate it to the Data Protection Board of India under the DPDP Act 2023.
Questions about this policy?
Email us at support@chitravala.com or call +91 92050 27129.
Amazia Technologies (OPC) Private Limited · 180, Gurgaon, Haryana, India – 122018